As regular readers of our blog will know, we are social media enthusiasts and have made it a key part of our work to try and show why every brand should at least contemplate its use. I think it would be fair to say that most people see the benefits of LinkedIn as a 21st century addition to the old fashioned networking, but not so many see the benefits of something as eclectic as Twitter, with its fast moving, up to second micro-blogging. It really is a medium where the art is to be in constant touch with it and to actively participate, rather than sit on the sidelines as a watcher. Part of our social media service delivery is to manage the Twitter accounts for some of our clients that use them and we were recently involved in an event that we believe shows the real worth of Twitter.
One of our clients, Howe & Co is probably the best regarded human rights law firm in the UK, if not internationally. They have represented in many high profile cases, not least of which the settlement rights of the Ghurkas, publicly led by Joanna Lumley. With their status, their Twitter account (which only started a month or so back), whilst small in number, counts some highly influential people, one of which is the MP Peter Carroll, himself vocal on all manner of human rights issues.
At around 9.30pm one evening a week or so ago, Mr Carroll posted the following tweet:
"@relresuk @realmissfiona I would think that the lawyers @HoweAndCo could help with this. They fought for the Gurkhas & they are brilliant"
Because we use some of the many social media monitoring tools, we were immediately alerted and responded to the tweet in the name of Howe & Co, inviting some direct follow up. We also forwarded the tweet on to Howe & Co, who similarly responded immediately.
Cutting what could be a long story of the next few hours, the plea for help was on behalf of Jane Worroll, the daughter that had exposed the abuse of her mother Maria at the Ash Court Care Home. As part of an employment tribunal by an ex-employee she was being summonsed to provide her videos in defence of the ex-employee. For obvious reasons, she found this whole idea horribly distressing, especially as the summons had been delivered earlier that evening for her to present them the next morning.
With social networks and Twitter especially sharing the news, it had come to the attention of The Relatives & Residents Association, who support, inform and campaign on behalf of older people in care & who had worked closely upon this case, TV Presenter Fiona Philips, who was involved in the original Panorama programme as well as the subsequent news coverage and as already said, MP Peter Carroll. Adding Howe & Co into the equation it meant that some solid advice was given as well as some much needed moral support. With this in place, Jane Worroll received the help she needed and with the support given, Howe & Co made a firm connection with the charity.
Pleasingly this episode was recognised by Fiona Philips and she reported it and the support given by Howe & Co in her regular newspaper column in the Daily Mirror.
I will leave you to ponder the respective merits here, but for a simple act, well executed and some intelligent thinking by Howe & Co about social media, their whole worth of their business has been lifted into a hugely positive place of its own.
If you'd like to follow either us or Howe and Co. on Twitter then our links are below: